Legal
Privacy Policy
Effective October 12, 2026
This policy explains how PRSVR LLC ("PRSVR", "we", "us") handles personal information in the PRSVR iOS app, the web app at app.prsvr.co and prsvr.co (the "Services"). It also covers consumer health data. Capitalized terms not defined here are defined in our Terms of Service.
The short version
- We collect what you give us (account, profile, training logs, messages) and what your device provides when you allow it (activity summaries, GPS routes during tracked activities, Apple Health).
- Your organization's coaches and members can see your training activity. If you don't pick an organization, that's the PRSVR community.
- Apple Health data is read on your phone. We store only what a feature needs, like the heart rate and distance summary of an activity you log.
- When you use AI features like Spot, the data needed to answer is sent to our AI provider, Anthropic. It isn't used to train their models.
- We don't sell your data, share it for advertising, or use health data for ads.
- You can access, correct, export or delete your data. Delete your account in the app, or email us.
This summary is here to help you read the full text below; the full text is what applies.
1. Information we collect
You give us
- Account: name, email, password (stored hashed by our authentication provider), username, and your organization and role.
- Profile: photo, bio, a location you type in, birthday, gender, height, weight, resting heart rate, interests, training locations and equipment, and body areas to go easy on (injuries or limitations). Most are optional.
- Training: workouts you complete, sets, weights and reps, notes, habits and their logs, schedules, goals, XP and badges.
- Messages and reactions you send to coaches, members and groups.
- Organization and coach content: programs, exercises, videos, images, blog posts, audio cues and the voice used for them, and invitations you send (with the invitee's email).
- Custom programming requests: goals, equipment, injuries and other details you send a coach.
- Support and bug reports, including screenshots you attach.
- Payments: organization billing contacts and billing status (cards are handled by Stripe; we never see full card numbers), and your PRSVR+ subscription status from Apple (Apple handles your payment).
Your device provides, when you allow it
- Activity summaries when you track an activity or workout: average and maximum heart rate, time in heart-rate zones, steps, distance and calories, from Apple Health, a Bluetooth heart-rate sensor or your phone's motion sensors. We store the summary, not the raw sensor stream.
- Precise location, only while you're tracking a GPS activity (such as a run, walk, hike or ride) that you started. It keeps recording if your phone locks during that activity, and stops when it ends. We store the full route with that activity. Anyone other than you sees it with the first and last 200 m (about an eighth of a mile) hidden, so a map can't show where you start or finish.
- Apple Health data, which the app reads on your phone. See Apple Health for what's stored.
- Device and usage data: device type, OS and app version, a push notification token, IP address, and technical logs and errors.
From other sources
- Your organization, when it invites you or sets you up (for example your name, email and role).
- Apple and RevenueCat, for subscription status and purchase events.
- Business contact information from public sources (such as business listings) to reach gyms and coaches who may want PRSVR.
2. How we use it
- To provide the Services: your account, programs, tracking, schedules, feeds, leaderboards, messaging, badges and AI features.
- To personalize your experience, such as suggestions based on your goals, equipment and limitations.
- To communicate with you: service emails, push notifications (which can include the text of a message sent to you), and marketing emails you can unsubscribe from at any time.
- To bill organizations and manage subscriptions.
- To keep the Services safe: prevent fraud and abuse, enforce our Terms, and investigate reports.
- To support, fix and improve the Services, including measuring AI usage.
- To comply with the law and protect our rights.
We don't sell personal information, share it for cross-context behavioral advertising, show third-party ads, or use App Tracking Transparency. We use sensitive information (health, precise location, and similar) only to provide the Services you ask for and the other purposes the law allows.
3. Who can see your information
PRSVR is built around organizations (gyms, teams and coaching businesses). If you don't choose one, you're in the PRSVR community organization.
| Who | What they can see |
|---|---|
| Members of your organization | Your name, username, photo, role, level, XP and badges; the leaderboard; your completed workouts and activities in the organization feed, including activity summaries and GPS route maps with the first and last 200 m hidden; and your social profile as your visibility settings allow (such as your last name, bio, location, age, height, weight, interests, badges, activity stats, personal records and programs). They never see your exact birthday, gender or resting heart rate, and if you turn your social profile off they see only your name, photo and level. |
| Coaches, admins and the Owner of your organization | Your full profile regardless of visibility settings (including birthday, gender, height, weight and resting heart rate), plus your email, schedule, workout and habit logs (sets, notes, metrics, and routes with the start and end hidden), and messages they're part of. They can assign you workouts and message you. |
| People you message | Your messages and profile basics. |
| Anyone you choose to share with | Share cards you export from the app go wherever you send them. |
Visibility settings in the app (Account → Visibility) control what other members can see, and we apply them on our servers, so hidden details aren't sent to other members at all. They don't limit what your organization's coaches and staff can see. If you don't want something shared with your organization, leave it blank or remove it.
Service providers
We share information with providers that process it for us, under contracts that limit their use to providing their service:
| Provider | Purpose |
|---|---|
| Supabase | Database, sign-in and file storage |
| Vercel | Hosting for the web app and website |
| Anthropic | AI features (Spot, coach assistant, AI text). See AI features. |
| ElevenLabs | Generating audio cues from text, including a coach's chosen voice |
| Apple | App Store purchases, Apple Health, Apple Maps and push notification delivery |
| RevenueCat | Managing PRSVR+ subscriptions (receives your account ID and purchase history) |
| Stripe | Organization billing and payments to coaches |
| Google Firebase | Delivering push notifications |
| Resend and Mailchimp | Sending service and marketing emails |
| Map and font providers (OpenFreeMap, Google Fonts) | Map tiles and fonts in the web app, which receive your IP address |
Other cases
- Legal reasons: to comply with law or a valid legal request, or to protect the rights, safety and property of you, others or PRSVR.
- Business transfers: in a merger, acquisition, financing or sale of assets, under this policy's protections.
- With your direction or consent.
4. Apple Health and consumer health data
With your permission, the iOS app reads Apple Health data such as steps, heart rate, resting heart rate, heart rate variability, sleep, energy burned, distance, workouts, height, weight and body composition. It doesn't write to Apple Health. You can change these permissions any time in the Health app or Settings.
- Read on your phone. Most Apple Health data, such as your sleep and step history, is used on your phone to show your stats and isn't stored on our servers.
- Stored when a feature needs it: the summary of an activity or workout you log (heart rate, zones, steps, distance, calories, route), and height and weight if you add them to your profile.
- Sent to Spot when you ask it a question: recent summaries of steps, sleep and bodyweight, so it can answer (see AI features).
- Never used for advertising, sold, or shared with data brokers.
"Consumer health data" under laws like Washington's My Health My Data Act and Nevada's similar law includes the health-related information described above (activity metrics, heart rate, sleep, body measurements, injuries and limitations, and health information you share in messages or with Spot). We collect it from you, your device and your organization; use it only to provide the features you request; and share it only with your organization, our service providers and the AI provider as described in this policy. You can exercise your rights over it as described in Your choices and rights.
5. AI features
PRSVR uses Anthropic's Claude models for AI features. When you use them, we send Anthropic the information needed to answer:
- Spot (iOS): your question and recent conversation; your first name, age, gender, height and weight; your interests, goals, training locations and equipment; body areas to go easy on; your level, streaks and activity trends; Apple Health summaries (steps, sleep, bodyweight); and, when Spot looks them up, your workouts, sets, notes, schedule, programs and habits.
- Coach assistant (web): the coach's request and program content, plus the names and IDs of athletes in the organization and their scheduled workouts.
- AI text and audio: exercise names and cue text. Audio cues are generated by ElevenLabs from that text.
- Anthropic processes this to provide the service and, under its commercial terms, doesn't use it to train its models.
- We don't store Spot conversations on our servers. They're kept on your phone and cleared each day, when you clear the chat, or when you sign out. We record only usage counts (such as tokens used) for each request.
- Spot is optional. Don't share information with an AI feature that you don't want sent to Anthropic.
6. How long we keep it
We keep personal information while your account is active and as long as needed to provide the Services. When you delete your account, we delete your account and the information tied to it, except what we must keep for legal, tax, billing, security or dispute purposes. Copies in backups are removed as backups are replaced. Content you shared with others, such as messages, may remain visible to them. Information held by Apple, Stripe or RevenueCat for your purchases is kept under their policies.
7. Your choices and rights
- Access, correct and export: edit most details in the app, or ask us for a copy of your data.
- Delete: in the iOS app under Account → Settings → Delete account, or by emailing us. (Organization Owners and admins should email us so the organization can be handled.) Deleting your account doesn't cancel an App Store subscription.
- Marketing emails: unsubscribe using the link in any marketing email.
- Permissions: turn off Apple Health, location, motion, Bluetooth and notifications in your iPhone's Settings at any time. Some features won't work without them.
- Withdraw consent for anything that relies on it, at any time.
To make a request, email train@prsvr.co from your account email. We may need to verify your identity, and we'll respond within the time the law requires (usually 30 to 45 days). You can use an authorized agent where the law allows. We won't discriminate against you for exercising your rights. If we deny your request, you can appeal by replying to our decision.
Where you live
- California and other U.S. states with privacy laws give residents rights to know, access, correct, delete and port their information, and to opt out of sales, "sharing" for targeted ads and certain profiling. We don't sell, share for targeted ads, or profile in ways that require an opt-out. In the last 12 months we collected the categories listed in Information we collect (identifiers, customer records, commercial information, internet activity, geolocation, sensitive information such as health data and precise location, audio and visual content, and inferences such as training suggestions), for the purposes and recipients in this policy.
- Washington and Nevada residents have rights over consumer health data, including to confirm, access and delete it, withdraw consent, and know who it was shared with. Email us to use them.
- EEA and UK residents: we process your information to perform our contract with you, for our legitimate interests in running and securing the Services, with your consent (such as for Apple Health and location), and to meet legal obligations. You can access, correct, delete, restrict, port or object to processing, and complain to your local data protection authority.
8. Children and teens
The Services aren't for children under 13, and we don't knowingly collect their information. If we learn we have, we'll delete it. If you believe a child under 13 has an account, email us. Teens from 13 to 17 may use PRSVR with a parent or guardian's consent, and organizations that enroll minors must have that consent. A parent or guardian can contact us to review or delete their teen's information.
9. Security
We use safeguards appropriate to the information, including encryption in transit, access controls that limit data to your organization and role, and providers with strong security practices. No system is perfectly secure, so we can't guarantee security. If a breach affects your information, we'll notify you as the law requires.
10. Where data is processed
PRSVR is based in the United States, and our providers process information in the U.S. and other countries. If you use PRSVR from elsewhere, your information is transferred to and processed in the U.S., with safeguards such as standard contractual clauses where required.
11. Cookies and similar technologies
The web app stores your sign-in session and some data (such as the exercise library and drafts) in your browser's local storage so it works and stays fast. We don't use advertising or analytics cookies. Our website's newsletter form uses your IP address briefly to prevent abuse.
12. Changes to this policy
We'll update this policy when our practices change and change the effective date above. If a change is material, we'll tell you in the app or by email before it takes effect, and ask for consent where the law requires it.
13. Contact
PRSVR LLC, a California limited liability company. Email train@prsvr.co for privacy questions and requests.